Frequently Asked Questions
What is the cancellation policy?
Should you need to cancel, the policy is as follows:
- If you cancel inside of 14 days to arrival all monies paid towards the stay are subject to forfeiture without refund.
- If you cancel outside of 14 days to arrival, you will receive all monies paid on your stay back minus a $35 cancellation fee. As an alternative, you may move your dates to a future stay without any penalty.
How do I access WiFi?
WiFi at Myrtle Beach Resort is free and automatic. No password or username is required.
Where can I take trash?
At Myrtle Beach Resort trash cans are located near the elevators in the A & B buildings. In the Renaissance Tower there is a trash chute near the elevators.
How do I receive more towels/washcloths?
Beyond an initial setup of towels and washcloths we do not guarantee replenishments. There is coin-operated laundry on the grounds of Myrtle Beach Resort available to all guests.
What toiletries are provided?
Each kitchen in our Myrtle Beach Resort condos will have a roll of paper towels, one dish cloth, one dish towel, one complimentary pack of coffee and two packs of dishwasher detergent. Each bathroom will get a roll of toilet paper, 2 bars of soap and 1 bottle each of shampoo and lotion.
How do I receive more toiletries?
Due to the large number of units our staff must prepare, we cannot guarantee the ability to restock toiletries. For an additional fee, daily housekeeping service is available (contact office for details). Several area grocery stores are within a short drive of Myrtle Beach Resort, and it's recommended to purchase replenishments from there.
Are these units pet friendly?
Our units at Myrtle Beach Resort do not allow pets.
Are motorcycles/trailers/recreational vehicles permitted?
Motorcycle and trailer parking is permitted at Myrtle Beach Resort in approved areas.
Are these units non-smoking?
All Myrtle Beach Resort units are non-smoking.
Where are the area pools?
An area map of Myrtle Beach Resort will be provided with your welcome pack, and pools will be indicated on there.
What does the damage waiver fee cover?
The damage waiver fee covers non-negligent damage done to the unit. Intentional damage or damage due to negligence is not covered by this waiver. Damage done over the coverage offered by the waiver will result in charges to the credit card kept on file.
What if I decline the damage waiver fee?
We will require a $100 (6 nights or less stay) or $250 (7+ nights) security deposit at time of booking. This does not go towards your balance, but does reserve your rental and will be refunded within 7 days of check-out provided there is no damage to the unit.
Who should I contact with after hours emergencies?
For emergency maintenance situations (ex: large water leak, heating or A/C failure, electrical failure, non-secure entry) guests should contact our night service at 843-497-3420. Non-emergency issues should be reported during normal office hours.
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